We open with one day on site, at a fixed price, and a plain read of where your revenue engine is losing ground. If you go further, the six weeks show you a number we moved before they show you any findings.
It shows up differently depending on how you bill today, and it arrives on a different schedule. Both versions end in the same conversation.
This is happening now. MSPs using AI in service delivery are reporting 15% to 25% gains in technician productivity and 40% to 70% reductions in ticket resolution time. The work is getting faster now, in firms that look like yours.
Robin Ody, head of MSP research at Omdia, in Channelholic, March 2026Every hour that comes out of the work is an hour you can no longer invoice. When a five-hour task becomes a one-hour task, your customer gets the benefit and you absorb the loss. Doing the job better earns you less, and that is not a market you can out-work.
In the short run the economics improve: the same fee arrives and the work behind it takes less effort. The exposure is the next renewal. Ticket volume is down, your customer can see it, and "why am I still paying per seat?" is hard to answer with a price list.
Every engagement aims at the same end state: a business that can put a number in front of a customer and stand behind it.
The outcome is written down in language both sides read the same way, before any work starts.
The starting number comes out of your own systems, with a named owner, so there is something real to move from.
It happens repeatably, by process, rather than because a particular person was involved.
The result is visible in a place your customer can check, without having to take your word for it.
Nothing here asks you to commit to the end at the beginning. You start with a fixed, short piece of work, and the relationship only scales while the numbers keep moving.
A structured read of how ready your business is to price on what it delivers, scored across twenty criteria covering your people, process, data and systems.
Everything we need is gathered before we arrive, so the day itself is the work. The twenty criteria are scored in the room, in your words, with your people there to argue with the answers.
You are holding your score, your quantified revenue leak, and a three-item roadmap before we leave. The full report follows within two business days. Some firms take that and act on it themselves. That is a fine outcome and we will tell you so.
A full diagnostic across all five stages of your revenue engine, running in parallel with one Proof Sprint: a narrow, visible, measurable fix we install and measure while the diagnostic is still going.
Alongside it we lock one baseline per stage, pulled from your systems and signed off by whoever owns that number. Where a number does not exist, that absence is itself the finding.
Week 6 opens with the number we moved, not with our conclusions. Then the five-stage read-out, stage by stage, on which of define, baseline, deliver and measure is true today.
The six weeks end in a single document you can act on the same day. For each stage it names the outcome, the baseline we locked in your own systems, where it gets measured, what counts as done, and in what order.
Every number in it came out of your systems, and the decision is yours.
We install the five capabilities in the order the proposal sets, and more than one is usually in flight at a time. They are not independent. You cannot make delivery margin visible without touching how work gets scoped, and the retention number takes a quarter or more to move, so it starts early even though it lands late.
What does not overlap is acceptance. Each capability is accepted on its own evidence: the metric named in the proposal, pulled from your system, owned by someone, reviewed on a cadence, and holding.
The monthly working rhythm continues throughout. KPI review, coaching, hiring and compensation guidance, the standing calls. It ends when the engine runs without us.
We price this work the way we will help you price yours. Each capability is billed as a milestone when it is accepted on that evidence, not when the hours are spent. If it is not holding, the milestone is not paid. And if you go straight from the six weeks into the Program, what you paid for the six weeks goes toward it.
For PE-backed platforms and multi-entity operators running the same engine across portfolio companies. Every company scored on the same criteria, with one comparative read for the operating partners. Scope and terms are set per deal, because no two platforms are the same.
A number rarely moves for one reason. We diagnose each stage across People, Process and Technology, so the fix holds instead of snapping back the month after we leave.
The right people, clear on what they are accountable for and equipped to hit it. Not heroics from one overloaded operator.
Documented, measured and repeatable. Or living in someone's head and breaking every time they are out.
Tools that enable the motion and surface the numbers, rather than duct tape that taxes every deal.
The four capabilities are spread across the whole engine, well beyond sales. We map it stage by stage so a fix in one stage doesn't break another.
Focused enough that the same outcome shows up more than once.
Sold against a baseline the customer owns, not against a rate card.
Scoping calibrated to what work costs, so the promise and the cost agree.
Margin visible by contract, so you know what an outcome costs before you price it.
The result reported back, so the renewal is about what you delivered.
Fixed scope, and a number you did not have before, in your hands before we leave. You see how we work before you commit to anything beyond it.